工作中接英語電話禮儀

工作中接英語電話禮儀

　　電話英語對話怎么說呢?和外國人交談，電話交談，掌握一些電話英語對話中常用的禮貌用語還是很有必要的。你掌握了多少電話英語的表達方法呢，下面我們一起了解下：

　　STEP 1 Remember you're at work

　　First and foremost, remember you're at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie.

　　STEP 2 Don't use speakerphone

　　Don't use your speakerphone unless it's completely necessary. Otherwise, it's just obnoxious.

　　Remember: background noise can be heard when you're on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing.

　　STEP 3 Keep voice mail short

　　When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling.

　　Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn't have to replay your message 25 times.

　　STEP 4 Include simple subject line

　　Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it's important, and easily relocate it later.

　　STEP 5 Be careful with email

　　Remember that an email doesn't convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader.

　　Always spell-check your email before hitting 'send'; It's easy, and may just save you a lot of embarrassment.

　　STEP 6 Include explanation when forwarding

　　Forwarding an email to a co-worker? Always include a brief explanation so they're not left to ponder what you may want from them. If you're totally swamped, at least include "FYI".

　　Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.

　　1.記住你是在工作

　　首先，記住你是在工作。現在不是打電話或發電子郵件給你長時間沒聯系的兄弟，前女友或賽馬的時候。

　　2.不要用揚聲器

　　不要使用揚聲器，除非完全有必要。否則，是非常令人討厭的事情。

　　記住：當你在家中進行商務電話會議時是可以聽到背景音樂的——包括烘烤，水壺燒水的聲音和廁所的沖水聲。

　　3.語音信箱留言簡短

　　當你在語音信箱留言時，一定要簡短——你不是在為哈姆雷特試音。只說出精髓的內容就可以了：你的姓名，電話號碼，和打電話的簡潔原因。

　　打電話前先準備好信息。沒有什么比接電話的時候要努力抓住中心思想更令人討厭的了。記住發音要明晰，免得對方要把你的留言多次重播。

　　4.簡單的主題

　　在郵件主題欄一定要列明一個簡單，直截了當的描述，這樣收件人就能迅速評估郵件是否重要，隨后就能更方便地處理。

　　5.發送郵件要小心

　　要記住，電子郵件并不能表達你的肢體語言，面部表情和語音語調所能表達的內容。你以開玩笑的語氣寫的郵件在收件人看來可能是嚴厲的或侮辱性的。

　　點擊“發送”按鈕之前一定要檢查一下郵件的單詞拼寫是否正確。這是很簡單的工作，可以為你避免很多尷尬的場景。

　　6.轉發郵件時附帶解釋

　　向一位同事轉發郵件?一定要附帶簡潔的解釋，這樣他們就不需考慮你想讓他們做什么。如果你實在是非常繁忙，至少要注明“請大家注意看一下”。

　　電話中溝通的82%的內容是非語言的——換句話說，你說的內容遠遠不如說的方式重要。